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FAQ

Commercial Cleaning FAQ for Vaughan and the GTA

Cleaning crew sweeping tile floors and wiping desks in a commercial office
Everything businesses ask us before booking, from pricing and insurance to the cities we serve.
  • Fully insured
  • WSIB covered
  • Background checked crews

General

Getting started

Which areas do you serve for commercial cleaning?

We are based in Vaughan, Ontario and serve the whole GTA: Vaughan, Toronto, North York, Etobicoke, Scarborough, Mississauga, Brampton, Markham, Richmond Hill, Oakville, Burlington, Milton, Pickering, Ajax, Whitby, Oshawa, Newmarket, Aurora, King City, Stouffville, Caledon and Bolton.

How much does commercial cleaning cost in Vaughan and the GTA?

Every space is different, so we do not publish prices. We visit for a free walkthrough, measure the space and understand your standards, then send a written quote within 24 hours. You will know exactly what is included before you sign anything.

Are your cleaners insured, WSIB covered and background checked?

Yes. Tidal Cleaning is fully insured and WSIB covered, and every crew member is background checked before they work on a client site. We send a certificate of insurance and WSIB clearance on request.

Do you offer post construction cleaning across the GTA?

Yes. We provide rough cleans during the build and final detail cleans before handover for general contractors in Vaughan, Toronto, Mississauga, Brampton, Markham and every other city we serve.

Do you clean medical offices in Toronto and dental offices in Vaughan?

Yes. Medical and dental cleaning is one of our specialties. We follow a clean then disinfect routine, use Health Canada DIN disinfectants and work after hours across Toronto, North York, Vaughan, Richmond Hill and the GTA.

How do I know the cleaning was actually done?

After every visit you receive a completed checklist and before and after photos. If anything was missed, tell us within 24 hours and we come back to fix it at no charge.

Do I have to sign a long contract?

No. We offer one time cleans and recurring contracts. Recurring clients choose weekly, bi-weekly or monthly service, and the terms are explained clearly during the walkthrough.

Do you bring your own supplies and equipment?

Yes. We bring professional supplies and equipment, including floor machines for warehouses. If your facility requires specific products, we will use them.

Can you clean after hours or on weekends?

Yes. Most commercial cleaning in Vaughan, Toronto and the GTA happens evenings, overnight or on weekends so your business is never disrupted.

How quickly can you start?

Walkthroughs are usually booked within a few days and quotes arrive within 24 hours. Once approved, most recurring contracts start within one to two weeks, and urgent one time cleans can often be scheduled sooner.

Services

Questions about our services

What is the difference between a rough clean and a final clean?

A rough clean happens while trades are still on site. We clear debris and control dust so work can continue safely. The final clean happens once construction is complete and leaves the space spotless and ready for the owner walkthrough.

Do you provide a WSIB clearance certificate and certificate of insurance?

Yes. We send a current WSIB clearance certificate and a certificate of insurance naming your company before we start on site, so you stay covered as the constructor.

Can you work around our trades and site schedule?

Yes. We follow your site rules, sign in with your superintendent and book cleans around trade sequencing, inspections and your handover date anywhere in the GTA.

Which disinfectants do you use in medical offices?

We use hospital grade disinfectants with a Health Canada Drug Identification Number (DIN) and follow the label dwell time. If your clinic has a preferred product, we will use it.

Do your cleaners handle sharps or biomedical waste?

No. Sharps and biomedical waste must be handled by your licensed waste provider. We clean around sharps containers and report anything that looks full or damaged.

How do you protect patient privacy?

Our crews are background checked, sign confidentiality agreements and never open files, charts or screens. We clean around paperwork rather than moving it.

Do you clean dental chairs and clinical contact surfaces?

Clinical contact surfaces are usually cleaned and disinfected by your dental team between patients. We clean the environmental surfaces around them and can take on additional items you define in writing.

Can you follow our office's IPAC manual?

Yes. Share your manual and we build our checklist from it, including products, colour coding and areas that are off limits.

Can you clean before our store opens?

Yes. Most retail cleans happen early in the morning or after closing. We work within mall access hours and landlord rules.

Will you move or handle our merchandise?

We dust around merchandise and only move items if you ask us to and show us how they should be placed back.

Do you work overnight after closing?

Yes. Most restaurant cleans start after last service so your kitchen is ready before the morning prep crew arrives.

Do you clean kitchen hoods and equipment?

We clean kitchen hoods, filters and cooking equipment as part of our restaurant service. Full exhaust duct cleaning inside the ductwork is done by a certified duct specialist, and we coordinate with yours.

Can you support our housekeeping team during busy periods?

Yes. We provide scheduled deep clean programs and extra support during peak seasons and events, working to your brand standards.

Do you work around our shifts and forklift traffic?

Yes. We schedule floor work between shifts or on weekends and follow your traffic, PPE and lockout rules.

Are your crews WHMIS trained?

Yes. Our crews are WHMIS trained and we keep safety data sheets for every product we bring on site.

Do you clean after business hours?

Yes. Most office cleaning happens evenings or overnight. We also offer day porter service for busy lobbies and kitchens.

How do you handle keys, fobs and alarm codes?

Keys and fobs are logged and assigned to a crew lead, alarm codes are never written down, and you can audit access at any time.

Can you clean before listing photos on short notice?

Yes. Tell us the photo date when you book and we schedule the clean the day before or the morning of.

Do you provide a certificate of insurance for condo buildings?

Yes. Many GTA condo buildings require one to book the elevator. We send it directly to property management.

How long are your cleaning contracts?

Most clients start on a 12 month agreement with a 30 day trial period. We will walk you through the terms during the walkthrough.

What if we are not happy with a visit?

Tell us within 24 hours and we return to re-clean the missed items at no charge. Every visit is documented with a checklist and photos so issues are easy to pinpoint.

How long does a deep clean take?

It depends on the size and condition of the space. After the walkthrough we give you a written quote with the crew size and expected time on site.

What if my type of space is not listed?

Book a walkthrough and choose Other in the service list. We will review your space and let you know within 24 hours whether it is a fit and what it will cost.

Service areas

Questions by city

Where in Vaughan do you provide commercial cleaning?

Everywhere in Vaughan, including the VMC, Concord, Woodbridge, Maple, Thornhill, Kleinburg and Vellore Village. Vaughan is our home base, so we can often schedule walkthroughs within a day or two.

Do you offer medical office cleaning in Toronto?

Yes. We clean medical and dental offices across Toronto, including Midtown, downtown and the east and west ends, using Health Canada DIN disinfectants and a documented clean then disinfect routine.

Do you clean office buildings in North York?

Yes. We clean single offices and multi-floor tenants across North York Centre, Don Mills and the Consumers Road business park, usually after hours.

Do you clean hotels and warehouses near Pearson Airport?

Yes. We support hotels and industrial facilities across the Etobicoke airport corridor and Rexdale with public area, floor and office cleaning.

Do you clean medical clinics in Scarborough?

Yes. We clean family clinics, specialist offices and dental practices across Scarborough with documented, after hours service.

Do you offer warehouse cleaning in Mississauga?

Yes. We run scheduled floor scrubbing, racking dusting and office cleaning programs for warehouses across Heartland, Meadowvale and the airport area.

Do you clean industrial buildings in Brampton?

Yes. We clean warehouses and manufacturing facilities across Brampton, working between shifts and following your site safety rules.

Do you offer office cleaning in Markham?

Yes. We provide nightly and weekly office cleaning for tech and professional offices across Markham Centre and the Highway 404 and 407 business parks.

Do you clean dental offices in Richmond Hill?

Yes. We clean dental and medical offices along the Yonge Street corridor and across Richmond Hill, usually right after the last patient.

Do you serve Oakville from Vaughan?

Yes. We schedule regular Oakville routes so recurring clients get the same crew on the same days.

Do you offer recurring cleaning contracts in Burlington?

Yes. We schedule weekly, bi-weekly and monthly contracts in Burlington on set route days.

Do you clean large distribution centres in Milton?

Yes. We run floor scrubbing and amenity cleaning programs for large warehouses in Milton, scheduled around shifts.

Do you offer post construction cleaning in Pickering?

Yes. We support contractors across Pickering and Seaton with rough cleans during the build and final cleans before handover.

Do you clean medical clinics in Ajax?

Yes. We clean clinics and dental offices across Ajax with after hours service and documented visits.

Do you serve Brooklin as well as Whitby?

Yes. We serve all of Whitby, including Brooklin and Port Whitby.

Is Oshawa within your regular service area?

Yes. Oshawa is the eastern edge of our GTA service area, and recurring clients get set route days with the same crew.

Do you clean medical offices near Southlake in Newmarket?

Yes. We clean medical and dental offices throughout the Davis Drive area and across Newmarket.

Do you offer office cleaning in Aurora?

Yes. We provide nightly and weekly office cleaning across Aurora, including the Highway 404 business park.

Do you clean custom homes after construction in King City?

Yes. We provide final detail cleans for custom builders across King City, Nobleton and Schomberg, including windows, millwork and fixtures.

Do you serve all of Whitchurch-Stouffville?

Yes, including Main Street, the Highway 48 corridor, Ballantrae and Gormley.

Do you clean new industrial buildings in Caledon?

Yes. We do final construction cleans on new warehouses and industrial units and set up ongoing floor programs once tenants move in.

Do you offer warehouse cleaning in Bolton?

Yes. We provide machine floor scrubbing, high dusting and amenity cleaning for warehouses and distribution centres across the Bolton industrial park.

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Tell us about your space. We will visit, walk it with you and send a written quote within 24 hours. No obligation, no published prices, no surprises.

  • Fully insured
  • WSIB covered
  • Background checked crews

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